{"id":817212,"date":"2020-10-31T10:06:57","date_gmt":"2020-10-31T10:06:57","guid":{"rendered":"https:\/\/www.mbway.pt\/perguntas-frequentes-app\/"},"modified":"2026-03-30T17:35:30","modified_gmt":"2026-03-30T16:35:30","slug":"faqs-app","status":"publish","type":"page","link":"https:\/\/www.mbway.pt\/en\/faqs-app\/","title":{"rendered":"Perguntas Frequentes APP"},"content":{"rendered":"
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\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n MB WAY<\/span>\r\n <\/div>\r\n
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\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n What is MB WAY?<\/span>\r\n <\/div>\r\n
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MB WAY is an innovative solution that transforms the way you make payments and manage your money. With this practical and secure application, you can send and receive money in seconds, make online or in-store purchases, withdraw cash without a card, and much more \u2014 all from your mobile phone, whether through the app itself or your bank's channels. MB WAY combines simplicity, speed, and cutting-edge technology so you can live your daily life with total freedom and confidence, wherever you are.<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n Where is the application available?<\/span>\r\n <\/div>\r\n
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The MB WAY app is available for smartphones and tablets with Android and iOS systems.
\nThe MB WAY app is available from version 2.0. We recommend that you always update to the latest version to take advantage of new features and experience improvements.
\nHowever, if the device is modified (e.g., jailbroken or with an altered ROM), we cannot guarantee its proper functioning, so these mobile phones are not supported. Examples of unsupported models are as follows: Cubot X19 smartphone, UMIDIGI F1, Samsung S8, Cubot X20 Pro, Xiaomi Mi 9 SE, Blackview BV9000, WikoRidgeFab 4G, Xiaomi Mi 5c, UMIDIGI A5 Pro, Xiaomi Redmi Note 8 Pro, Samsung Galaxy J3 2017, Asus Zenfone 3 Max, Huawei P8 Lite ALE-L21, Blackview BV9000 Pro-F, LG G4 H815, Samsung Galaxy J3 2017, Samsung Galaxy A9, and OPPO A74 5G (DEVICE_MODEL CPH2197).<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n Is there any cost?<\/span>\r\n <\/div>\r\n
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Downloading, subscribing to, and using the MB WAY app is free of charge. MB WAY does not charge any fees for operations performed within the app. Only transfers may incur costs charged by the Banks. To find out which applicable fee structure(s) apply, users must consult the Bank(s) with which they have subscribed to the service. There are 28 participating banks, covering more than 95% of Portuguese banks.
\nOnline purchases using a phone number, MB NET card purchases, as well as the generation and use of MB NET cards, in-store purchases using QR Code or NFC, and MB WAY withdrawals are all free, as is the use of MB Challenge benefits.
\nAdditionally, the MB WAY app clearly displays to the user the amount, if any, that will be applied before sending money through an immediate transfer, allowing the user to cancel the operation at that moment.<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n Which are the participating banks?<\/span>\r\n <\/div>\r\n
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There are 28 participating banks: ABANCA, ActivoBank, ATLANTICO Europa, BBVA, Banco CTT, BestBank, Bankinter, BIG, BPI, Cr\u00e9dito Agr\u00edcola de Mafra, Caixa Agr\u00edcola de Torres Vedras, Caixa de Cr\u00e9dito de Leiria, Caixa Agr\u00edcola Bombarral, Caixa Geral de Dep\u00f3sitos, Cofidis, CEMAH, Cetelem, Credibom, Cr\u00e9dito Agr\u00edcola, DeutscheBank, Eurobic | Grupo ABANCA, Millennium BCP, Banco Montepio, Novo Banco, Novo Banco dos A\u00e7ores, Santander, UNICRE, and Wizink. Consult the 'Participating Banks<\/a>' section.<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n Which banking applications have MB WAY service?<\/span>\r\n <\/div>\r\n
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You can use MB WAY in one of the following applications from your bank:<\/p>\n

\u2022 Activo Bank
\n\u2022 Banco Best
\n\u2022 Bankinter
\n\u2022 BPI
\n\u2022 Caixa Direta
\n\u2022 Caixa Easy
\n\u2022 Caderneta
\n\u2022 Millennium BCP
\n\u2022 Moey
\n\u2022 Montepio
\n\u2022 Novo Banco
\n\u2022 Novo Banco A\u00e7ores
\n\u2022 Santander
\n\u2022 Unibanco<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n What features does the MB WAY app offer?<\/span>\r\n <\/div>\r\n
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The MB WAY app allows you to send money instantly to your contacts, request money, and split the bill with your friends, withdraw money without a card, generate MB NET virtual cards to make your online purchases securely, and also make all your purchases at participating merchants online and in person.<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n I forgot my MB WAY PIN and now?<\/span>\r\n <\/div>\r\n
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You must go to MULTIBANCO with any card associated with the service, select the MB WAY option, and then the option corresponding to your mobile number. After that, simply select the 'Change MB WAY PIN' key and set a new PIN.
\nIf the card associated with the service is digital, contact the email mbway@sibs.com or the phone number 217 918 725 (call to the national fixed network), from Monday to Friday, 8am to 6pm.<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n Is it necessary to have Internet access to use MB WAY?<\/span>\r\n <\/div>\r\n
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You must have an active data connection or Wi-Fi to receive notifications and messages related to the service.
\nHowever, you can make MB WAY NFC purchases without needing Internet access.<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n Can I use MB WAY on a tablet without a SIM card?<\/span>\r\n <\/div>\r\n
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Yes, if it's for associating a second device. But if you intend to use the MB WAY app on a tablet (Android or iOS), it is necessary for the same to have the SIM card with the number you wish to use in MB WAY.<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n Can I use MB WAY on multiple devices?<\/span>\r\n <\/div>\r\n
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Yes, you can. Just download the MB WAY app on the desired device and enter the mobile number and MB WAY PIN associated with your account.
\nDevices with the same MB WAY account share the same information and notifications.<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n My MB WAY account is blocked, what now?<\/span>\r\n <\/div>\r\n
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The user should contact the issuing bank and report what has happened.<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n How do I log out of MB WAY?<\/span>\r\n <\/div>\r\n
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There is no button to log out in the app.
\nYou can, however, uninstall and reinstall the app on your device to log in with the desired account.<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n How can I delete my MB WAY account?<\/span>\r\n <\/div>\r\n
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If you wish to cancel your MB WAY account and delete your data, you can do so in our App from your account. To do this, simply access your profile through the More Menu -> Edit as demonstrated in the images below.
\nClick on the \"More\" tab.
\nClick on \"Edit\".
\nOn the \"Edit\" screen, select delete MB WAY account.
\nAdditionally, you can delete your MB WAY account via email mbway@sibs.com or by phone 217 918 725 (call to the national fixed network), from Monday to Friday, 8am to 6pm.
\nDeleting the MB WAY account implies the retention of data for the period necessary to prove compliance with contractual and legal obligations in accordance with the MB WAY app Data Protection Policy, available in More Menu -> Information -> Privacy and Terms -> Data Protection Policy.<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n How can I change the mobile number associated with MB WAY?<\/span>\r\n <\/div>\r\n
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You should go to a MULTIBANCO with any card associated with the service, select the \"MB WAY\" option, and then the \"change mobile number\" option.
\nFinally, you will have 10 minutes after completing the operation at the MULTIBANCO to confirm this change in the app using the new mobile number.<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n How can I change the MB WAY app's view mode to Dark Mode?<\/span>\r\n <\/div>\r\n
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You can use the MB WAY app in Dark Mode to minimize eye strain and save battery. You can always change the mode in the 'Settings' menu under 'More', in 'Dark Mode'.
\nThis feature is available for Android with an operating system version 5 or higher and for iOS with a version 13 or higher.<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n What is the IDFA permission in iOS?<\/span>\r\n <\/div>\r\n
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The Advertiser Identifier or IDFA (identifier for advertisers) is a marker that allows monitoring actions within the MB WAY app and third-party apps\/sites. This marker became available on iOS devices with version 14.5 or higher and is only active with the user's consent.
\nInformation collected about behavior within the MB WAY app and other sites\/apps is securely stored and enables improvements to the experience, for example, by enhancing the relevance of displayed ads based on your activity and the sites\/apps used.<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n Why activate IDFA?<\/span>\r\n <\/div>\r\n
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By enabling IDFA, you can
\n1. Help improve MB WAY and its various features
\n2. Learn about MB WAY campaigns and features
\n3. See relevant and appropriate ads based on your interests and needs<\/p>\n

The collected information is processed and stored securely.<\/strong><\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n Where can I check the IBAN associated with the card?<\/span>\r\n <\/div>\r\n
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On the home screen, view your IBAN information by tapping \"View details\" below the card associated with the account. The option to copy the IBAN is also available.<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n How to copy the IBAN associated with the card?<\/span>\r\n <\/div>\r\n
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On the home screen, view your IBAN information by tapping \"View details\" below the card associated with your account, and then select the copy option.<\/p>\n <\/div>\r\n \r\n

\r\n \r\n <\/i><\/span>\r\n <\/i><\/span>\r\n <\/span>\r\n What is the minimum supported version?<\/span>\r\n <\/div>\r\n
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For Android, the minimum supported version is Android 9.
\nFor iOS, the minimum supported version is iOS 15.6.<\/p>\n <\/div>\r\n <\/div>\r\n\r\n\r\n\r\n