(v.20260707)

This document governs the operation of the MB WAY loyalty programme, known as MB WAY UP! Continued participation in the promotion presupposes knowledge and unreserved acceptance of these MB WAY UP! Terms and Conditions, of the MB WAY Terms and Conditions, and of any other regulations incorporated herein by reference.

MB WAY UP! is a loyalty programme of the MB WAY app promoted by SIBS Forward Payment Solutions, S.A., hereinafter SIBS FPS, the entity that owns and manages the MB WAY service, with the aim of fulfilling the following objectives:
•    encouraging the growth of, and giving back to, the MB WAY Community, by promoting adoption of the MB WAY app and diversifying its benefits for each user;
•    fostering the relationship and engagement of the MB WAY Community with the MB WAY brand and service, with a view to increasing user satisfaction;
•    promoting, among the MB WAY Community, and generally informing about, the reliability, security and innovations in the field of electronic payments; and
•    sharing best practices for the use of electronic payments with MB WAY app users.

The MB WAY UP! loyalty programme is open to all individuals of legal age with full legal capacity who use the MB WAY service made available through the MB WAY app and who agree to take part in MB WAY UP! 

Participants in the MB Challenge (a promotion that ended on 31 August 2021) are automatically considered registered in MB WAY UP! For all other users, participation in MB WAY UP! begins from the moment of opt-in to the programme, which can be done through the MB WAY UP! area of the MB WAY app. Subject to this requirement, an MB WAY UP! participant is any user of the MB WAY app as defined in the MB WAY app’s Terms and Conditions of use. Use of the MB WAY service through the MB WAY app or through the user’s bank or financial institution’s app is valid for MB WAY UP! purposes.

Participation is completely free of charge, voluntary and unrestricted. Under no circumstances may any fee be charged for participation. Participation is not mandatory for MB WAY app users and cannot be forced by any means. There is no form of lock-in, duty to remain, mandatory minimum usage, or any other mechanism preventing users from withdrawing from their participation in the promotion.

MB WAY UP!, previously presented under the name CHALLENGE until 27 May 2024, began on 22 September 2021 and will remain in effect for an indefinite period.

SIBS Forward Payment Solutions, S.A., with registered office at Alfrapark, Building E, Estrada de Alfragide, nº 67, 2610-008 Amadora, Lisbon, registered under sole company registration number 505107546 with the Lisbon Commercial Registry Office.

On a non-regular basis, MB WAY UP! will make available a set of its own or partner campaigns designed to offer a range of prizes to its users.  Unless clearly stated otherwise in the campaign details, these campaigns will be guaranteed-prize campaigns known as ‘Instant Cashbacks’ (available in the ‘Instant Cashbacks’ area of the app).

Any User registered in MB WAY UP! is eligible to be a Participant in this Campaign. When this type of Campaign becomes available in MB WAY UP!, the User automatically begins their participation in it. 

Each “Instant Cashback” Campaign will have its own conditions made available to all Participants, set out in the campaign details from the outset. Where there is good reason, the campaign may have its own Terms and Conditions, accessible from the “Terms and Conditions” button on the campaign’s page within MB WAY UP! The details of each campaign, specifically its duration, the value and conditions of participation, and the prize to be awarded, will be reflected within MB WAY UP!, in the Instant Cashback area, for each campaign. Once participation in the campaign has begun, the participant will, depending on the MB WAY service operations carried out in accordance with the instructions given on that Campaign’s page, receive a guaranteed-prize voucher, normally within 2 hours of completing the task (one or more MB WAY service operations, as indicated on the campaign page).
The Participant may win two types of prizes in these Campaigns:
•    cashback prizes (monetary prizes resulting from a cashback % of the MB WAY service operation carried out);
•    monetary prizes (fixed amount).

Once awarded, the participant has a number of days to accumulate the prize and avoid its expiry. This number of days will be set out within each Campaign. Where no such indication is given, a validity period of 15 days shall apply. Campaigns may have prize accumulation limits (for example, a maximum cashback amount that each Participant may receive under the Campaign, or a maximum number of eligible purchases for obtaining the prize).

On a non-regular basis, MB WAY UP! will make available a set of its own or partner campaigns designed to offer a range of prizes to its users. Unless clearly stated otherwise in the campaign details, these campaigns will be guaranteed-prize campaigns known as ‘Challenges’ (available in the ‘Challenges’ area of the app).

Any User registered in MB WAY UP! is eligible to be a Participant in this Campaign. When this type of Campaign becomes available in MB WAY UP!, the User must press START, clearly indicating their intention to begin that Challenge.

Each Challenge will have its own conditions made available to all participants able to take part in it, set out in the campaign details from the outset. Where there is good reason, the campaign may have its own Terms and Conditions, accessible from the “Terms and Conditions” button on the campaign’s page within MB WAY UP! The details of each campaign, specifically its duration, the value and conditions of participation, and the prize to be awarded, will be reflected within MB WAY UP!, in the Challenges area, for each Campaign. Once participation in the campaign has begun, the participant will, depending on the MB WAY service operations carried out in accordance with the instructions given on that campaign’s page, receive a guaranteed-prize voucher, normally within 2 hours of completing the task (one or more MB WAY service operations, as indicated on the campaign page).  The Participant may win three types of prizes in this Campaign:
•    cashback prizes (monetary prizes resulting from a cashback % of the MB WAY service operation carried out);
•    monetary prizes (fixed amount);
•    shopping/discount vouchers with MB WAY partners.

Once awarded, the participant has a number of days to accumulate the prize and avoid its expiry. This number of days will be set out within each Challenge. Where no such indication is given, a validity period of 15 days shall apply. Each Participant may only win each Challenge once. 

Participants will accumulate Scratch & Win Vouchers through normal use of the MB WAY app, through MB WAY payments made via their bank’s or financial institution’s app, and through the activation of promotional codes arising from:
•    MB WAY UP!’s own activities;
•    initiatives with partners that, at any given time, work with MB WAY to enrich the offers made to the Community.
For MB WAY payments made through the bank’s or financial institution’s app, Scratch & Win Vouchers will be credited to the MB WAY UP! account of the user whose mobile phone number matches the number associated with the card used to make the payment. The specific eligibility of each type of operation and the number of Scratch & Win Vouchers awarded for each type of operation will be as set out, at any given time, in Annex I of these Terms. Scratch & Win Vouchers will normally be credited to the MB WAY UP! area of the MB WAY app within 15 (fifteen) to 90 (ninety) minutes of the operation that gives rise to them.

To win the prizes offered in MB WAY UP!, Participants must activate their Scratch & Win Vouchers in accordance with the mechanics set out in these Terms. Scratch & Win Vouchers are activated by scratching the available area. Skill in choosing the moment to activate Scratch & Win Vouchers, and speed of activation (relative to other Participants), will be the key criterion for awarding the Prizes available at any given time.

Scratch & Win Vouchers are valid for 7 (seven) days – 168 (one hundred and sixty-eight) hours – from the date and time on which they were awarded to participants. If not activated within their validity period, they will be considered expired and will be removed from MB WAY UP!

On a regular basis, MB WAY UP! users may win:
• monetary prizes;
• ‘shopping/discount vouchers’ with MB WAY partners.
The moment at which Participants should activate their Scratch & Win Vouchers is set out in Annex II, Table I of these Terms. The amount of the monetary prize and/or the ‘shopping/discount voucher’ to be received for each winning Scratch & Win Voucher is set out in the same Annex II, Table I.

The value of monetary prizes received through the activation of Scratch & Win Vouchers will accumulate in the MB WAY app and be shown within the MB WAY UP! area entitled ‘Balance’. Monetary prizes (in the form of a fixed value) are added to the Participant’s MB WAY UP! Total Balance and are made immediately available for redemption, with the MB WAY UP! user able to redeem the value from ten euros upward.

Prizes in the form of ‘shopping/discount vouchers’ will be made available to participants immediately, and the Participant may access them later in the Profile area > “My Prizes” within MB WAY UP! The specific conditions of each “voucher”, its validity, and how to use it will be as set out in the validity terms and conditions shown in the prize details.

On a non-regular basis, MB WAY UP! will make extra prizes available within Scratch & Win, the name and value of which can be checked in the list of upcoming prizes shown on the Scratch & Win screen. These offers may take the form of monetary prizes or ‘shopping/discount vouchers’ and will be added to the prizes then in effect, which can be checked in Annex II, Table I of these Terms.

Each participant may win a maximum of 1 (one) Scratch & Win prize per day. This limit applies only to the set of daily regular prizes; the participant may win an unlimited number of non-regular prizes on the same day.

Each participant may, at any time, view the last 40 prizes awarded in the ‘Prizes Awarded’ area of their MB WAY UP! Profile, showing the corresponding prize, the amount awarded and the winner’s User ID.

Each participant may, at any time, view their prizes (monetary and non-monetary) in the ‘My Prizes’ area of their MB WAY UP! Profile.

MB WAY UP! offers a range of Direct Discounts with partners or on its own offers, each with its own eligibility and usage conditions. Each participant will have access to a set of offers, organised by partner, accompanied by a discount code that may be requested by the merchant (or entered at checkout, in the case of an online store).

Any MB WAY UP! user may add and/or customise loyalty cards from MB WAY partners and/or other partners. Each participant may access this area and select the desired partner or create an entry under “Other”, entering the desired loyalty card number, which will be saved in their MB WAY UP! account and accessible at any time. The participant may add as many cards as they wish. Entering the card number and the partner associated with the loyalty card is the sole responsibility of the participant, and MB WAY UP! carries out no validation of this information. If they wish, the participant may change the card number after creating it or delete it. Where there is good reason, MB WAY may add a loyalty card as an offer to participants, or remove one, as well as change the settings of an added partner.

The “Already Won” balance indicates the total amount accumulated by the participant, corresponding to the sum of the monetary prize balance (Total Balance) and the value of all shopping/discount voucher prizes, since the participant’s opt-in to the Promotion. For example, if the participant has accumulated a shopping voucher worth €5 and €2 in cashback monetary prizes, the “Already Won” balance will show €7.

‘Total Balance’ means the entire monetary balance accumulated by the Participant, irrespective of the availability of the prizes, corresponding to the sum of the Participant’s Pending Balance and Available Balance.

The pending period for prizes is set on a per-campaign basis and applies exclusively to monetary prizes (whether in the form of a fixed amount or cashback, corresponding to a percentage of the value of the transaction carried out) that are added to the Participant’s MB WAY UP! Total Balance. The pending period for monetary prizes is clearly set out in the campaign conditions. If no reference is made to the number of pending days before the prize becomes available, the prize is deemed to be made immediately available in the Participant’s Available Balance upon accumulation.

The end of the pending period for prizes, shown as a date on the Participant’s balance screen, reflects the transition to ‘Available Balance’, with no change to the amount shown in ‘Total Balance’. For example: if the participant accumulated a monetary prize worth €5 on 1 June 2025 (with an availability date of 5 June 2025) and, on the same day, accumulated €2 in a cashback monetary prize (with an availability date of 8 June 2025), and assuming no other prize had previously been won, the balances would show the following amounts on that date:
“Already Won”: €7
Total Balance: €7
Pending Balance: €7
Available Balance: €0
On 5 June 2025, the €5 monetary prize will move to the Available Balance. Accordingly, on that date, and assuming no additional prizes have been accumulated since 1 June 2025, the balances would show the following amounts:
“Already Won”: €7
Total Balance: €7
Pending Balance: €2
Available Balance: €5

Where there is good reason, in particular a breach of the campaigns’ Terms & Conditions, MB WAY may cancel monetary prizes (whether in the form of a fixed amount or cashback, corresponding to a percentage of the value of the transaction carried out) that are within their pending period, with the operation recorded in the ‘My Prizes’ tab together with the reason for cancellation. In such cases, the value of the monetary prize is removed from the Total Balance and Pending Balance, without the prize value transitioning to the Available Balance.

The Available Balance reflects the accumulated value of non-expired monetary prizes (whether in the form of a fixed amount or cashback, corresponding to a percentage of the value of the transaction carried out) that are available for the user to redeem to the card associated with their MB WAY account.

From a minimum accumulated amount of 10 (ten) euros in the Available Balance, whether from one or several prizes, and in multiples of 10 (ten) euros, the participant may request redemption of the Available Balance, unless they opted in to the loyalty programme less than 15 (fifteen) days ago, in which case they must wait for that period to elapse before making their first redemption. Redemption payment will be made by MB WAY transfer to the participant’s MB WAY Service. If the participant is using a version of the MB WAY app earlier than version 2.25.0, they must access the Challenge and request redemption from the “Prizes” menu. If they have version 2.25.0 or later, they must access MB WAY UP! and request redemption via the red button showing the balance, available on the MB WAY UP! home page. In both cases, after indicating that they wish to make a redemption, the participant must make an MB WAY payment of at least 1 (one) euro within the following 48 (forty-eight) hours. Once payment has been made, the transfer should take place as soon as possible and should not, under normal circumstances, take longer than 12 (twelve) hours from the date and time of the request. In the event of a failure in the operation of the promotion for technical, legal or other unforeseeable or unexpected reasons preventing SIBS from recognising an MB WAY payment for the purposes of validating a given redemption, the participant must make another payment within the same time limit. If the participant does not make the payment within the set time limit, the amount will again be made available in their Available Balance, and they may repeat the redemption process. It is not possible to make several redemption requests at the same time, and each request is limited to a maximum value of 20 (twenty) euros. Processes that have been started must be completed, whether successfully or not, before new redemption requests can be opened. If the participant has more than one card associated with their MB WAY Service, or if the redeemed amount is equal to or greater than 50 (fifty) euros, the participant must, in order to complete the redemption, accept the transfer from the “Activities” tab of the MB WAY app within 48 (forty-eight) hours of being notified. At that point, the participant may choose the card on which they wish to receive the redeemed amount. In the event of an error or an inability to carry out the transfer, the participant will be contacted to indicate a viable method for completing the operation, or the redeemed amount will again be made available in their Available Balance. Participants who have breached the promotion’s responsible use policy will be barred from requesting redemption of the Available Balance for as long as the restrictions on normal use of the promotion remain in place.

Redemption of the Available Balance must be carried out within 2 (two) years of the date on which the prize became available in the Participant’s Available Balance. Amounts in the Available Balance not redeemed within this period will be considered expired and will be removed from the Total Balance and from the Available Balance for Redemption. The balance screen shows the Participant the date and value of monetary prizes in the Available Balance that are due to expire. The Participant may, at any time before the stated expiry date, redeem the Available Balance in order to avoid these amounts expiring

Participation in MB WAY UP! arises from normal use of the MB WAY service, through the MB WAY app and/or the user’s bank or financial institution’s app. All MB WAY UP! mechanics and processes are linked to normal use of MB WAY, of the MB WAY Community and/or of MB WAY Partners, and may not be used in isolation or for purposes other than those set out in these Terms. Participation in MB WAY UP! entails a commitment by participants to maintain moderate, reasonable and responsible use of the MB WAY service, proportionate to their normal need to use the operations made available by MB WAY.

By agreeing to take part in MB WAY UP!, the participant grants SIBS FPS the right to disclose their MB WAY UP! user code through the relevant channels, for the purposes of communicating the prizes awarded, regardless of the source of the prize.

These Terms, as well as any future update or amendment, take effect from the moment they are published in the MB WAY app or in MB WAY UP!

After accepting participation in MB WAY UP!, any participant may, at their own discretion, cancel that acceptance in the MB WAY app. All prizes and other rights of participants not redeemed as at the date of cancellation shall be considered immediately cancelled and void.

Irregular use of the MB WAY service that leads to the continued and disproportionate accrual of MB WAY UP! benefits, in breach of the programme’s Responsible Use Policy, will result in restrictions being applied to normal use of the programme, without prejudice to any other applicable measures. For this purpose, indications of irregular use include, in particular: splitting a single operation (transfer, payment, withdrawal, among others) into multiple operations; concentrating purchases with high frequency among a small number of merchants; the repeated and continued use of MB WAY as a means of topping up wallets or other financial tools, among others. Restrictions will be applied gradually: in a first stage, corresponding to the participant’s temporary suspension, they will consist of a bar on redeeming amounts in the Available Balance and a restriction on accumulating prizes; in a second stage, justified by continued breach of these Terms, they will consist of restricting access to the programme for an indefinite period.

SIBS FPS reserves the right to unilaterally close down MB WAY UP!, notifying Participants of the closing date at least 15 (fifteen) days in advance. Prizes and other rights not redeemed as at the closing date shall be considered cancelled and void from that date.

SIBS FPS guarantees the confidentiality of the personal data of MB WAY UP! participants, in line with the MB WAY service’s privacy policies. Data collected under MB WAY UP! is intended solely to serve the purposes of the promotion itself, and the rights of access, rectification and erasure of data are guaranteed, in accordance with applicable legislation, through the same channels set out in the MB WAY Terms and Conditions. Solely for the purpose of determining the award of prizes governed by these Terms, information relating to the frequency, amounts or locations of participants’ MB WAY operations may be retained, used or disclosed within MB WAY UP! All participants authorise the disclosure, within the MB WAY UP! area of the MB WAY app and on any MB WAY communication medium, of the name chosen in the context of MB WAY UP!, for the purposes of documenting prizes awarded and providing information about the promotion.

SIBS FPS is not responsible for the content entered by participants in the MB WAY UP! area, namely name, telephone contact, email address and other details. It is the participants’ sole responsibility to keep this information accurate and correct. Any inability to contact the participant resulting from the absence of, or errors in, this information releases SIBS FPS from delivering the Prizes owed to them. SIBS FPS reserves the right to unilaterally exclude, without prior notice and at any time, participants whose activity indicates fraudulent or unlawful conduct, breaches these Terms, or manifestly goes beyond the purpose of the Promotion. Once so declared, all of the participant’s activity shall be considered cancelled and void. SIBS FPS excludes any obligation to compensate for damage or losses of any kind that may arise from a failure in the operation of the promotion due to technical, legal or other unforeseeable and/or unexpected reasons. In cases not covered by these Terms, the decision taken by SIBS FPS shall prevail. SIBS FPS is not responsible for graphic errors. It is clarified that SIBS FPS is only bound to provide participants with the information necessary for them to verify the correct operation of the promotion under these Terms, and is not required to provide any other information beyond such verification. MB WAY UP! is in no way connected to the entities representing the operating systems of the devices on which MB WAY is installed, namely Apple, Google or others.

The participant may contact customer support for any question relating to the management of their MB WAY UP! account. SIBS FPS will do everything within the limits of its liability referred to above in clause 5.2 to promptly clarify and/or correct any reported issue.

Support can be contacted by phone on 217 918 725 or by email at mbway@sibs.com.

A.1. SCRATCH & WIN VOUCHERS
Scratch & Win vouchers will be awarded by type of activity in accordance with the following table, up to a maximum of 20 vouchers per participant for in-store purchases (via QR Code, NFC or MB WAY pulse) per day, and up to a maximum of 10 vouchers per participant for online payments (via Mobile Number or Authorised Payments) per day:

A.2. SCRATCH & WIN VOUCHERS AWARDED VIA SPECIAL AND PROMOTIONAL CODES
Entering Promotional Codes by Participants in the field available in the MB WAY app will result in the award of a variable number of Vouchers, depending on the code used.
A.2.1. PROMOTIONAL CODES ARISING FROM MB WAY UP!’S OWN ACTIVITIES

The following tables, available for permanent reference, indicate the dates and times at which prizes will be awarded to activated Scratch & Win Vouchers. Participants should consult them to choose the best times to activate their Scratch & Win Vouchers. At most, each participant may win up to 1 (one) prize per day. Where possible, the main prizes will be announced through MB WAY’s usual communication channels to alert all Participants to the best opportunities.
TABLE I – REGULAR HOURLY SCRATCH & WIN PRIZES
These prizes repeat every hour, on every day that MB WAY UP! is active. Prize values may refer to amounts added to each Participant’s Available Balance in MB WAY UP!, for later Redemption, or to Discount Vouchers for purchases with MB WAY Partners.

TABLE II AND III – NON-REGULAR PRIZES
The prizes listed in this table occur solely and exclusively on the announced day and time, and are cumulative with the hourly prizes; they follow the award logic below: